Customer Delivery Specialist

  • This job was posted on: 06 Jan 2023.
  • Available Locations: Richmond VT
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Greensea is the creator of OPENSEA, an open architecture software framework for marine robotics, and is a world leader in navigation and autonomy technology. We develop software and hardware that revolutionizes the working relationship between people and machines both on and under the sea. We are known for innovative and powerful technology designed for in-the-field success—and for the can-do attitude, hands-on approach, and proven ability to get the job done of the people behind it.

Job Description

Greensea is seeking a Customer Delivery Specialist (CDS) to join our team! The CDS will need to work cross-functionally throughout the organization to ensure every Greensea customer and partner has a first class experience. The ideal candidate will need to have impeccable communication and organization skills in order to support Greensea employees as our customers progress through their contract lifecycle. An important focus will be ensuring critical information handoffs are made between Sales, Program Managers, Engineering Teams, Operations, and Finance. The CDS should be comfortable with reviewing and understanding contracts of varying complexity and working with Greensea employees to track and execute customer deliverables. Examples of specific customer deliverables include national/international hardware shipments, software license key generation and management, and Evergreen (support) subscription management. In addition to coordinating the logistical product delivery to customers, the CDS will also need to properly inform all relevant stakeholders of billable milestones. The CDS should have experience with freight shipping and receiving and national business shipping solutions (FEDEX, UPS), as well as has had exposure to shipping internationally. International shipping knowledge must include familiarity with CBP rules/regulations. To be successful, the CDS must be able to work within tight deadlines and complex schedules in a fast paced environment. Greensea is an organization that values collaboration, curiosity, and a proactive mindset. This is an on-site position (Richmond, VT).

Responsibilities

  • Communicate relevant information cross-functionally throughout the organization and support the successful execution of customer deliverables which range in delivery form and complexity.
  • Identify, develop, and champion process improvements throughout the organization as it relates to customer deliverables.
  • Analyze, synthesize, and comprehend customer contracts, which often includes the necessity to work and understand technical parameters/requests.
  • Software license management and license key generation/management.
  • Evergreen (support) contract management.
  • Loaner and demonstration system management, to include oversight of demonstration license keys.
  • Balance the execution of cost effective shipping solutions with complex scheduling requirements for high priority company deliverables.
  • Coordinate, manage, and track all inbound/outbound shipments.

Requirements

  • Bachelor’s Degree plus two years of experience preferred. Applicants without degrees but with suitable experience and demonstrable skills will also be considered.
  • Exposure to international shipping and logistics (CBP regulations/requirements).
  • Experience with inbound/outbound freight shipping.
  • Comfortable working within company ERP software (Acumatica).
  • Excellent communication and planning skills with the ability to contingency plan.
  • Proactive problem solver.
  • Comfortable with an expanding job role and increased responsibilities.

To apply, please send your resume, salary requirements, and cover letter to careers@greensea.com as PDF documents. The candidate must be eligible to work in the United States. This position is based in Richmond, Vermont and cannot be performed remotely. This position will require some occasional travel.

Greensea (www.greensea.com) is an equal opportunity employer. We offer a casual and fun work environment and provide our employees training and continuing education opportunities. Greensea offers competitive salaries and a complete benefits package including full health insurance, 401(k), and paid vacation, holiday, and sick leave.

Greensea Systems, Inc.

10 East Main Street :: PO Box 959 :: Richmond, VT 05477 :: USA
802.434.6080 :: info@greensea.com
www.greensea.com